Feedback and Comments—February, March and April 2008.
We’re only as good as our most recent guests say we are. We promise to update this page with current feedback —and we promise not to edit it, except sometimes for brevity!
You can also read &leave reviews on sites such as: The Bed and Breakfast Directory & Google Map
Denise
Welcome to Brookside Villa | ...Why Choose Us | Rooms | Food & Drink | Summary | Rates | Hadrians Wall - things to do | Find Us | Environment | Feedback
How do we compare with other places on this trip? The best Better Same Worse The worst ¬ ¬ ¬ ¬ ¬ ¬¬¬¬ ¬¬¬ ¬¬ ¬ Overall, how satisfied were you with our offering? excellent good so-so poor very poor ¬ ¬ ¬ ¬ ¬ ¬¬¬¬ ¬¬¬ ¬¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬¬¬¬ ¬¬¬ ¬¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬¬¬¬ ¬¬¬ ¬¬ ¬
Please rate the comfort of your room and bathroom.
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Please rate the cleanliness of your room and bathroom
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How was your Evening meal?
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Your Breakfast?
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How would you rate our value for money?
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Would you stay with us again if in the area?
Definitely Probably Maybe No Forget it!
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Would you recommend us to friends and family?
Definitely Probably Maybe No Forget it!
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We ask guests to complete the survey below as they leave, to help us improve our standards.
We are proud and delighted that, to date in 2008, 100% of feedback has been:
¬ ¬ ¬ ¬ ¬ in all categories Honestly!
Dear Denise and Gerry,thankyou so much for all the help and hospitality you gave us during our stay with you. We really enjoyed those few days in Cumbria which was made more enjoyable because of your willingness to do all you could to assist us with transport,plus good food and a comfortable room.Every blessing to you and your B&B accommodation,love from Irene & Con. xx (Boycie and Marlene) Feb 2008
You have been fantastic hosts, really cannot be improved. English Lamb and English Leeks, better than any we’ve tasted in Wales! Countryside, scenery, outlook from window breathtaking. What more could we ask for? Oh—great weather! Thank you.
Nigel and Vicki, Wales. 09/02—13/02 2008.
Lovely atmosphere, friendly, extremely helpful and great attention to detail.
Thank you
KIM 15 Feb 2008
Fab Food.
Aitken Family 13-15 Feb 2008
28/01/08
I spent a night at the Brookside Villa B&B with my wife, daughter and two small dogs. I can’t fault the accommodation or welcome we received at all; firstly the hotel was spotless, had great layout and the room catered for all our needs. Although the accommodation was excellent the real plus point of the Brookside Villa was the owner Denise, she was the perfect host and nothing was too much trouble (not to mention a great cook!). John Griffiths
10/10 from me – I defy anyone to stay at the Brookside Villa and not enjoy their stay!
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John Griffiths
One of the best we’ve B&Bs stayed in. Caroline and Ian, 21-24 March
Excellent throughout. Pat and Malcolm, 13/14th April
Truly great hospitality! Denise is a great hostess. Good advice about the trails. Sharon, with Contours 15 April.
Excellent throughout. This looks as though I’m a “pushover” - I’m not! Everything was excellent as I’ve reported! Good recommendations of places and events to visit. No two TV receivers are the same—got mine to work in the evening, but not in the morning.—better instructions please. Bill. Ontario, Canada. With Contours Walking Holiday. 15th April
Quality Standards Report. THE AA HOTEL INSPECTOR
VISIT SUMMARY. MONDAY 7 APRIL 2008
“……... Brookside Villa continues to achieve a Four Star rating. Bedrooms, complimented by stunning bathrooms, provide a balance between practicality and homeliness with a wealth of thoughtful extras to enhance the guest experience, and close attention to detail within the vital area of housekeeping. The cosy combined dining room/lounge was a perfect setting for a soundly cooked dinner, and a memorable breakfast provided an excellent start to the day, for which the retention of an AA Breakfast Award is also recommended. Services met expectations and hospitality was natural and caring throughout my stay with Denise Collins making me feel like an honoured guest rather than a paying customer. “